Consumer Safety Concerns of Unauthorized Repairs

a man working with a screwdriver

Most electronics are complex products, requiring a skilled and trained professional with proper disassembly experience. Improper handling of higher risk components or alterations can threaten consumer safety. That’s why manufacturers invest time and resources into safety protocols for repair.


They offer authorized and manufacturer-affiliated repair networks that provide consumers with assurance that their products are serviced by properly trained and vetted repair professionals who have the necessary skills to safely and reliably fix electronic devices with access to genuine parts. If manufacturers are required to make their technical information public knowledge, they no longer have the ability to put in place procedures to assess whether any technician has successfully completed the necessary technical, safety, and security checks to ensure the customer remains safe – as we do with our affiliated networks.